Return and Refund


Return and Refund Policy

Return Merchandise Authorization (RMA) Form should be completed within 7 days of receipt of delivery.

Item that is in original packaging/condition and never been used, can be returned within 7 days of receipt of delivery and is subject to 20% restocking charge. Customer will be responsible for the shipping cost of returning the product. You may also drop off the return package to our physical warehouse location in 966 Sandhill Ave, Carson, CA 90746. Previous communication with our customer success team is required. Email us at info@wham-o.com

Item that has been used, the item will not be eligible for any return and refund.

After 7 days of receipt of delivery, the item will not be eligible for any return and refund.

If the item is found/received used, but claimed to be unused, customer is responsible for a $50 handling fee and shipping cost of returning the product back to customer.

All return packages or items without RMA# would be denied. Customer is responsible for a $50 handling fee and shipping cost of returning the product back to customer.

Shipping charges incurred during checkout are not refundable.

 

Return Process

RMA Form should be completed in the RMA REQUEST FORM tab (both defective & non-defective) within 7 days of receipt of delivery.

Customer will be notified in 2 business days via email once RMA form has been filled out and submitted to us.

Once RMA is approved, an RMA# will be sent to customer.

Pack product with suitable packaging material and ensure return package includes merchandise in original, unused condition, with original packaging materials, affix return label on the package. Customer must write RMA# on a clean paper and attach it on the outer box for the original package. To avoid any potential damage to the paper, the paper should be fully covered with the Scotch tape.

Returns will be processed within 7-10 days of receiving.

Refund will be issued to the original payment method. Refund may take up to 5 days to be shown on credit card/bank statement.

 

Exchange

Due to high demand, we do not offer merchandise exchange.