Return and Refunds Policy
The Item must be returned in its original packaging/condition and never been used within 30 days of receipt of delivery. We reserve the right to deny any item that does not meet these requirements. The customer will be responsible for the shipping cost of returning the product. Our return shipping address is 150 E. 157th St., Gardena, CA 90248. You can submit your return request using the link below.
The link will bring you back to your order history page. From there you will need to select the order and product you would like to return. Once submitted our customer service team will review the return request. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Any used item will not be eligible for any return or refund.
After 30 days of receipt of delivery, the item will not be eligible for any return or refund.
For any unused items, customer is responsible for shipping the product back to Morey
Replacements or free of cost returns will be offered for manufacturer flaws or any
If the received item is used but was claimed to be unused, the customer is responsible for the shipping cost of returning the product back to them.
All return packages or items without RMA# will be denied. Shipping charges incurred during checkout are not refundable.
You can always contact us for any return questions at info@moreybodyboards.com
Orders Placed Without an Email Address / Shopify Account.
If your order was placed without an email address, you will not be able to access our self-serve returns portal. In these cases, returns are processed manually by our support team at info@moreybodyboards.com
To initiate a return, please contact customer support and provide the following information:
- Order number
- Reason for return
- Item(s) being returned
- Photo confirmation of the item in unused condition
Once we receive and verify these details, we will share return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
Return Process
Customers will be notified in 2 business days via email once the return request has been submitted. Return Request
Once the RMA is approved, an RMA# will be sent to the customer.
Returns will be processed within 7-10 days of receiving.
Refund will be issued to the original payment method. Refund may take up to 5 days to be shown on credit card/bank statement
Pack the product with suitable packaging material and ensure the return package includes merchandise in unused condition, with original packaging materials, affix return label on the package. The customer must write RMA# on clean paper and attach it to the outer box for the original package. To avoid any potential damage to the paper, the paper should be fully covered with Scotch tape.
Returns will be processed within 7-10 days of receiving.
A refund will be issued to the original payment method. Refunds may take up to 5 days to be shown on a credit card/bank statement.